Privacy Policy

Collecting Personal Information

At BNK VEDA, we are committed to protecting your privacy and handling your personal data with care and transparency. We collect only the necessary information required to provide a seamless and personalized shopping experience.

Examples of Personal Information Collected

• Name, email address, and contact details
• Billing and shipping addresses
• Payment information (processed securely)
• Purchase history and preferences
• Device information, IP address, and browser type (via cookies or analytics tools)

Purpose of Collection

• To process and fulfill your orders accurately
• To send order confirmations, updates, and delivery tracking
• To provide customer support and address inquiries or complaints
• To improve our website performance and user experience
• To deliver relevant promotions, offers, and content

Source of Collection

Information is collected directly from you when you:

• Make a purchase from our website
• Sign up for our newsletter or promotional updates
• Contact us via email, social media, or support chat
• Browse our website (via cookies and analytics)

Disclosure for Business Purposes

We may share your personal information with trusted third-party service providers, but only for the following reasons:

• Payment processing (e.g., Razorpay, PayPal)
• Shipping and logistics partners (e.g., delivery providers)
• Email marketing platforms
• Analytics and website optimization tools (e.g., Google Analytics)

Note: We do not sell or rent your personal data to any external parties.

Using Personal Information

• Manage your orders, returns, and refunds
• Respond to customer service requests
• Tailor our content and offers to suit your interests
• Ensure secure transactions and prevent fraud
• Maintain compliance with legal and regulatory obligations

We retain your data only as long as necessary to fulfill the intended purposes or as required by law.

Automatic Decision-Making

BNK VEDA does not use your personal data for any automated decision-making or profiling that significantly affects you. Any marketing recommendations are based on your previous interactions or preferences, not on algorithms with legal consequences.

Sharing Personal Information

We may disclose your personal information when:

• Required by law or legal processes
• Working with trusted third parties who perform services on our behalf (e.g., couriers, marketing platforms)
• In the event of a business transfer or merger (with prior notice to you)

All partners are contractually obligated to handle your information securely and responsibly.

Customer Support Information

When you contact us for support, we may retain your:

• Name and contact details
• Order history
• Conversation or complaint details

This helps us provide better service and resolve issues more effectively.

Necessary for the Functioning of the Store

• Your IP address is used for security and fraud prevention
• Cookies help save your cart status and login sessions
• Analytics help us improve the site's usability

You can control cookie preferences via your browser settings at any time.